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FAQs
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Frequently Asked Questions

How long is my call with Santa?
The call will be approximately 5 minutes.

Can I extend my call with Santa?
There is currently no option to extend. You're able to book another one afterwards if you'd like. Calls are approximately 5 minutes each.

How much does a call cost?
Calls booked for up to 5 minutes cost $25. Prices are subject to change.

How old do I need to be to schedule a call with Santa?
You have to be 18 years of age or older to schedule a call with Santa. If you are under 18 years of age, you must ask your parent or guardian to schedule the call for you.

What device can I video chat with Santa on?
Any device that can access Google Meets will work, and we recommend computer, phone, or tablet with a camera and microphone.

What time zone is the Santa Schedule in?
The Santa Schedule is in CST.

How many children can video chat with Santa?
As many as you like!

What if I accidentally leave the video chat?
Make sure you don’t end your video chat session by closing out of the session during your chat with Santa. It will be your responsibility to click the link sent to you and stay in the window during your selected time. If you have any questions contact us at santa@mitchellstevensphoto.com

What is the reschedule policy?
If you miss your session, it will not be rescheduled or refunded. However, you have the ability to reschedule your call up until 24 hours before your scheduled time. If you book your call within the next 24 hours, there will be no option to reschedule it.

What is the cancellation policy?
At this time we do not offer refunds for call cancellation. However, you have the ability to reschedule your call up until 24 hours before your scheduled time.